Front Desk

Feel free to give us a call if you have any questions and we will do our best to help you navigate around.

Tahoe Keys Sunset


Our Front Desk is the main point of contact for homeowners, guests and renters alike, it is located at our Pavilion Office on Ala Wai Blvd.


The Front Desk staff are responsible for greeting visitors and answering questions and handling inquiries from homeowners, their guests, renters and contractors. The General Manager is available to answer questions about the day-to-day operation of the association if questions cannot be answered by the staff.

Member services & duties:

  • Vehicle parking stickers, hangtags and temporary hangtags;
  • Boat stickers, hangtags and temporary hangtags for homeowners, long-term/short-term renters and guests;
  • Homeowner, long-term and short-term ID cards and passes;
  • Processing of ACC applications and fees;
  • Request copies of documents;
  • Update homeowner account information;
  • Answer general questions about TKPOA, rentals, use, and other requests.
  • Receive and reply to phone calls and emails;
  • Receive mail, open, date and time stamp and distribute accordingly;
  • Create and post announcements & meeting schedules;
  • …amongst many other day-to-day tasks.

TKPOA Office Hours
Memorial Day Holiday

The TKPOA Pavilion Office and Front Desk will be closed on Monday, May 31st in observance of Memorial Day.

Guests who would like to purchase amenity access cards for use on this day should visit the Front Desk prior to Monday, May 31st to purchase their day passes.

TKPOA Security will be conducting their normal patrols this holiday weekend and can be contacted at 530-545-0847.

Meet the Front Desk staff.

The Front Desk is comprised of one full-time lead and a number of part-time front desk clerks.

Mon-Fri 8:30 AM to 4:30 PM
Sat-Sun 10:00 am to 2:00 pm

Madelyn Nicholas

Front Desk Assistant

Contact Details
Hours:Mon-Fri 8:30 am – 4:30 pm
Tel:(530) 542-6444 ext 221
Email:[email protected]

Nicole Ridolfo

Front Desk Clerk

Contact Details
Hours:Sat-Sun 10:00 am – 2:00 pm
Tel:(530) 542-6444 ext 221
Email:[email protected]

We are hiring, come join our awesome team.

We are an equal opportunity employer dedicated to nondiscrimination in employment. The company selects the best-qualified individual for the job based on the job-related qualifications regardless of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital or veteran status, sexual orientation, gender identity, or the presence of a non-job-related medical condition or disability (mental or physical), or any other basis protected by law.