Front Desk

Overview

Our Front Desk is the main point of contact for homeowners, guests and renters alike, it is located at our Pavilion Office on Ala Wai Blvd.

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Responsibilities

The Front Desk staff are responsible for greeting visitors and answering questions and handling inquiries from homeowners, their guests, renters and contractors. The General Manager is available to answer questions about the day-to-day operation of the association if questions cannot be answered by the staff.

Member services & duties:

• Vehicle parking stickers, hangtags and temporary hangtags;
• Boat stickers, hangtags and temporary hangtags for homeowners, long-term/short-term renters and guests;
• Homeowner, long-term and short-term ID cards and passes;
• Processing of ACC applications and fees;
• Request copies of documents;
• Update homeowner account information;
• Answer general questions about TKPOA, rentals, use, and other requests.
• Receive and reply to phone calls and emails;
• Receive mail, open, date and time stamp and distribute accordingly;
• Create and post announcements & meeting schedules;
• …amongst many other day-to-day tasks.