Resident Work Order Submission and Completion Process
How it works
Our mission is to streamline work order efforts in order to keep the Tahoe Keys a safe, clean, and happy place to live.
- Identify Location
Are you a cove resident? Is this a Common Area Problem? - Is This a Work Order?
We follow the CC&R’s as closely as possible. Does your request fall into the CC&R’s? If you don’t know, call 530-542-6444. We’re happy to help! - Details, Details, Details
The more information you give us, the easier it is for us to complete, and the faster we can begin work. Provide a detailed description of what you need help with! - Satisfaction Guaranteed
Keep us in the loop! After we complete the requested work, please keep us up to date with how we are doing so that we can continue to improve!
Work Order Categories
We are putting our work orders into four categories, Category 4 will be completed in 1-3 days, Category 3 will be completed in 1-8 days, Category 2 will be completed in 1-13 days, and Category 1 will be completed in 1-18 days. No work order should last longer than 18 days!
Click below to see the full process
To provide a standardized procedure for residents to submit and track work orders, and for the maintenance team to efficiently complete work orders while maintaining communication with the resident and Cove Advisors.
Submit your work order today!
Click the button below and we will process your work order in 4-6 hours, you will receive a phone call from our Maintenance Coordinator letting you know next steps. You can also login to Connect to check on progress!