Looking for Help?
You have questions, we have answers. If you can’t find what you’re looking for in our FAQ section below then feel free to stop by the Pavilion and talk to our front desk staff, or drop us an email or check out our forums.
Frequently Asked Questions
Below is a list of frequently asked questions and their answers.
How do I get an Amenity Access Card?
Please complete the Amenity Access Card form and bring it to the Front Desk or visit the TKPOA Pavilion to update your current form.
How can I provide amenity access to my tenants?
Renter (tenant) cards for stays of 30+ days are yellow and are $50 each for the length of stay listed on the lease or rental agreement, up to one-year. Renter cards may be assigned by completing the Renter Registration Form with the required information:
- Only those individuals listed on the lease or rental agreement may obtain a card.
- Relinquishment of 1 or more of the 4 property cards to be assigned to the renters.
- Copy of the lease agreement.
- Proof of residency, such as a utility bill (for leases that are 6 months or more).
- Renter Proof of Identification (Photo ID) when the renter(s) come into the office to obtain their card.
What are the quarterly association dues?
Association dues information can be found in the Budget section under Documents.
How do I pay my association dues?
Association fees are due January 1st, April 1st, July 1st, and October 1st. All payments must be received by the 30th to avoid late fees and interest. Postmarks are NOT honored, so please mail early. All payments are to be mailed to: Tahoe Keys Property Owners Association c/o FirstService Residential, PO Box 30354, Tampa, FL 33630. Mark your check with your TKPOA Account Number. Payments can also be mailed online via ClickPay https://login.clickpay.com/firstservice.
What is the garbage pick-up schedule?
The Tahoe Keys has a good record of eliminating inappropriate food sources for wildlife, which is why there are very few reports of confrontations with bears, coyotes, raccoons and other scavengers. More is being done to educate home owners and renters on use of bird seeds, exposed pet foods and attracting wildlife by hand feeding.
TKPOA enforces stringent garbage/waste management practices with property owners and their guests, including fines for non-performance. These include the absolute prohibition on curbside trash disposal except on scheduled pick-up days (currently Fridays). Exceptions are made for curbside placement of non-food wastes, like landscape and yard trimmings.
Who should I call if we see a garbage violation?
Call TKPOA Enforcement Patrol (530) 545-0847 or the Front Desk at (530) 542-6444 ext. 221.
What can I do to get rid of the weeds growing in the channel?
The thing that you legally can do to keep the weeds away from your dock is to buy a weed rake and pull the weeds out by hand. Leave your pile on the dock or your shore and the “skimmers” will pick them up.
What is the operating procedure for the weed harvesters?
The channels are maintained by the TKPOA Water Department. We have four weed-harvester machines that are deployed daily in our channels and dock areas harvesting and collecting the milfoil and other weed growth, and removing it from the water, helping to keep the channels clear. There is also crews in small boats skimming the surface for the floating weeds, as well as collecting weeds that individual homeowners might have raked up by their docks. Notice that the harvesters only can get around docks where there is an 8 foot space between the docks, due to the paddle wheels on the side of the machine.
What is the Harvester’s schedule?
Please check the Water Quality Department page for current schedule. Schedules are also emailed to owners during the harvesting season.
Do you provide towels at the pools?
No towels are provided so please bring your own.
Is there a gym at the indoor pool?
No, there is no gym in the TKPOA. However you can find a few close by.
I want to clean up my yard and plant a few plants. Can I do this?
If your yard is just getting a thorough spring cleaning with removal of weeds and overgrowth, this does not require approval by the ACC. If, however, you plan to plant perennials and or trees, or install landscape material that involves more than 10% of your overall landscape, then yes, you need to submit an ACC landscape application. This application needs to be reviewed by the ACC committee at a regularly scheduled ACC meeting.
My house needs a new roof. Do I have to go through ACC for that? Or can I just hire somebody to do it?
Yes, you need to submit an application for a new and/or replacement roof. This can usually be done over the counter, by Community Design and Review Staff, without the need to wait for the next ACC meeting. The application requires material specs as well as roofing contractor contact information. Please refer to the Roof Application for the necessary criteria.
My boat dock is failing and in need of replacement. What do I do?
If your dock is in a townhome subdivision, contact the Townhome Oversight Committee or the Facilities Team. If your dock is located in a single family home subdivision, you need to submit a boat dock application to the ACC for review at a regularly scheduled meeting.
When can I run my sprinklers?
Even property street addresses can run their sprinklers Mondays, Wednesdays and Fridays. Odd numbers on Tuesdays, Thursdays and Saturdays. No irrigation on Sundays.
What kind of fertilizer shall I use?
Homeowners often over-fertilize which can cause problems for the lawn, and stimulates algae growth in the channels and the lake, degrading the water. Timing of fertilization has been shown to be more important than the amount of fertilizer applied and less fertilizer than previously thought necessary is better. Fertilizers should be applied to turf grasses only in the spring and fall. Nitrogen fertilizers are of two general types, fast and slow release. In the Tahoe Basin, the preferred fertilizer type is slow release because it is less likely to pollute streams and the Lake, stimulating unsightly algae growth. Phosphorous fertilizers should be avoided altogether except when establishing a new lawn.
Front Desk
The Pavilion front desk staff is ready to help you during their office hours: 8:30am-4:30pm, Mon to Fri, 8:30am-12:30pm, Sat to Sun.
356 Ala Wai Boulevard
Tel: (530) 542-6444
Email might be the easiest way to request information or get help with some issue. Service requests are taken care of, during office hours, on a first come first serve basis.
Forums
Many times other members are the ones with the answers! The Forums are a great channel to use for questions where you think that other members would benefit from knowing the answer.